Promo

Customer Service

Contact Us

As a Rockstar fan we know you have tons of comments, suggestions and inquiries.  So if you need to get a hold of us, there are two ways. email and postal mail.

Order Inquiries

For all inquiries immediately pertaining to the order you have placed, please contact us using our web form here. All non-order related inquiries please direct to ecomm@rockstarenergy.com

Hours of operation are Monday through Friday, 8:30 a.m. to 5 p.m. Pacific Standard Time.  Any order placed after 12 p.m. (PST) on Fridays will not be processed until the following business day.  

If the following business day falls on a holiday, your order will be processed on the following day.

Returns & Exchanges

Online purchases must be returned within 60 days and must be new, unused, and contain all original packaging and accessories.

Please send items to:

Rockstar Distribution
Attn: Returns Processing
6910 Aragon Circle.  Buena Park, CA 90620

If you wish to exchange for a different size please include detailed instructions including order number, name, address, and sizing information. If you would like to exchange an item for a different one, please return the original item to the address above (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

If you wish to return your item please send back to the address above. Include a note stating what your reason for return is. Once we receive your unused item, Rockstar will issue a PayPal credit refund.  The shipping cost will not be refunded.  All return's must be returned using a traceable method of delivery.

Shipping

All items will display the FedEx ground shipping cost to be included in your total.  Free shipping applies solely to Energy Drinks purchased via www.rockstarenergyshop.com.  Shipping will be charged for all apparel and soft goods purchases.  Free Shipping promotion does not apply to Alaska and Hawaii.  Rockstar does not ship outside of the United States.

Tracking information will be automatically sent to your provided email address once your order has shipped.  All orders ship ground unless a expedited method is selected and orders normally arrive within 1-10 business days.

Unfortunately at this time we are unable to ship out of the country, to PO Box addresses, or to APO addresses from our US online store. We apologize for any inconvenience this may cause.

Types of Payment and Transactions

We currently accept Paypal, Visa, Mastercard and Discover as terms of payment.  Declined transactions may appear as a charge on your credit card, but these are just pending authorizations to hold charges and they should fall within 1-7 business days depending on your financial institution. Even if the transaction is declined, due to AVS Mismatch, the authorization code will be on the purchasing card until the card issuing bank removes it.

Promotions

In order to apply a discount code,  you must log in to your account.  All promotions are subject to the terms and conditions of the promotion.

Scams

Rockstar Energy wants all customers and fans to be aware and knowledgable of possible scams involving offers relating to car wraps, wire transfers, foreign funds etc.  Please visit the FBI's website for escams if you feel you may have been solicited or defrauded.

http://www.fbi.gov/scams-safety/e-scams

https://www.ftccomplaintassistant.gov